Jackie Lang
About Jackie Lang
Jackie Lang is a Client Success Program Manager at Verint, where she has worked since 2017. She has held various roles in training and continuous improvement across several organizations, including ACI Worldwide and Boys and Girls Clubs of America.
Current Role as Client Success Program Manager
Jackie Lang currently serves as a Client Success Program Manager at Verint, a position she has held since 2017. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Verint's solutions. Her responsibilities include managing client relationships, overseeing program development, and driving initiatives that promote client engagement and retention. Jackie operates from Herndon, VA, contributing to the company's mission of delivering exceptional customer experiences.
Previous Experience at Verint
Jackie Lang previously worked at Verint as a Continuous Improvement Analyst II from 2016 to 2017. During her tenure, she was involved in analyzing processes and implementing improvements to enhance operational efficiency. This role built upon her earlier experience as a Continuous Improvement Analyst at Contact Solutions, a Verint Company, from 2011 to 2012. Her work in these positions contributed to her understanding of client needs and operational best practices.
Professional Background in Training and Development
Jackie Lang has extensive experience in training and development. She worked at ACI Worldwide as a Technical Training Instructor from 2012 to 2014 and later as a Senior Technical Training Instructor & Course Developer from 2014 to 2016. In these roles, she developed and delivered training programs, enhancing the technical skills of employees. Additionally, she served as the Coordinator for Professional Development & Training at Worldwide ERC from 2009 to 2010, where she supported training initiatives.
Internship Experience at Boys and Girls Clubs of America
In 2008, Jackie Lang completed a four-month internship at the Boys and Girls Clubs of America as an Events/Marketing Intern. This role provided her with foundational experience in event planning and marketing strategies, contributing to her skill set in client engagement and program management.
Educational Background at James Madison University
Jackie Lang earned her Bachelor of Arts degree in Communication Studies from James Madison University, where she studied from 2005 to 2009. Her education provided her with a strong foundation in communication principles, which she applies in her professional roles to effectively engage with clients and colleagues.