James Baker
About James Baker
James Baker is a Sustaining Engineer at Verint-Systems, where he has worked since 2018. He has a background in software engineering and customer service, with previous roles at Nxtera Ltd and a degree in Computer Science with Management from Loughborough University.
Work at Verint
James Baker has been employed at Verint-Systems as a Sustaining Engineer since 2018. In this role, he works in Cosham and focuses on maintaining and supporting the VAV product. His responsibilities include resolving complex issues related to the product, utilizing his extensive knowledge of its capabilities. Additionally, he has contributed to the development of training materials for the VAV product and has assisted in training team members to improve their troubleshooting skills.
Previous Experience
Before joining Verint-Systems, James Baker worked at Nxtera Ltd for seven years. He began as a Software Engineer from 2011 to 2015 and later transitioned to the role of Customer Service Manager from 2015 to 2018. His earlier work experience includes a position as a Sales Assistant at Card Factory, where he was employed from 2006 to 2009.
Education and Expertise
James Baker studied Computer Science with Management at Loughborough University, where he earned a Bachelor of Science (BSc) degree from 2008 to 2011. He also attended Havant & South Downs College prior to his university education. His academic background provides him with a strong foundation in both technical and management skills, which he applies in his current role.
Technical Skills and Contributions
James Baker possesses strong knowledge of the VAV product, which he leverages to address complex issues effectively. His contributions at Verint-Systems include developing training materials and enhancing team members' understanding of the product. His role emphasizes both technical expertise and the ability to convey information clearly to others.