James Clifford Cox
About James Clifford Cox
James Clifford Cox serves as the Global Support and Technical Enablement Trading OEM at Verint, where he has worked since 2012. He oversees the global OEM Trading Support Team and is responsible for creating enablement documentation and course materials for strategic partners.
Current Role at Verint
James Clifford Cox currently serves as Global Support and Technical Enablement Trading OEM at Verint. He has held this position since 2012, contributing to the organization for over 12 years. In this role, he is responsible for producing enablement documentation and course material aimed at strategic partners. Additionally, he oversees the global OEM Trading Support Team, ensuring that support and technical enablement are effectively delivered to partners.
Previous Experience at Verint
Prior to his current role, James worked at Verint as the Global Technical Lead for BT TRS OEM from 2007 to 2012. During his five years in this position, he played a key role in technical leadership and support for OEM trading solutions, enhancing the company's offerings in this sector.
Experience at Witness Systems
Before joining Verint, James served as a Senior Field Engineer at Witness Systems from 2002 to 2007. In this capacity, he gained valuable experience in field engineering, contributing to the technical support and implementation of systems for clients.
Partner Management Responsibilities
In his current role, James manages support and escalation activities with strategic partners, including BT, IPC, and Etrali. This involves coordinating technical support efforts and ensuring that partner needs are met effectively, contributing to strong relationships and successful collaborations.