James Copp Taylor
About James Copp Taylor
James Copp Taylor is a Systems Engineer with over ten years of experience in voice recording technologies, currently working in England. He has a strong background in Verint products and advanced troubleshooting skills in Oracle Weblogic.
Work at Verint
James Copp Taylor has over ten years of experience working with Verint Voice Recording systems. His expertise includes integration with various PABXs such as Cisco, Avaya, and Nortel. He also provides training on Verint Workforce Management (WFM) offerings, updating training materials, and preparing training environments. Additionally, he has experience with Verint Automated Verification (VAV), covering installation, configuration, and upgrades.
Education and Expertise
James Copp Taylor studied at the University of the West of England, where he earned a degree in Business Information Management Systems from 1997 to 2001. He also attended Millfield School in Street from 1986 to 1992. His educational background supports his extensive technical skills, including advanced troubleshooting in Oracle Weblogic and configuring Single Sign-On (SSO) using traditional methods and SAML.
Background
James Copp Taylor began his career as a Technical Support Technician at Sophos from 2004 to 2005. He then worked as an IS Support Technician from 2005 to 2008. Following this, he served as a Telecommunications Applications Support Engineer from 2008 to 2012. He transitioned to an Implementation & Support Engineer role for Voice Recording & Applications for a year before becoming a Professional Services Engineer & Product Trainer in 2012, where he has worked for over a decade.
Achievements
James Copp Taylor possesses a diverse skill set, including experience with 'Data At Rest' encryption using Key Management Systems (KMS) such as Thales. He has also worked with multiple voice recording vendors, including NICE and Avaya ACR, demonstrating his installation and troubleshooting expertise across various platforms.