James Matthews
About James Matthews
James Matthews is a Senior Technical Specialist at Verint, where he has worked since 2011. He has extensive experience in technical support and infrastructure roles, having previously worked at Actinic Software and LANDesk Software Ltd.
Current Role at Verint
James Matthews has been serving as a Senior Technical Specialist at Verint since 2011. In this role, he applies his extensive technical knowledge and expertise to support various projects and initiatives within the organization. His responsibilities include troubleshooting complex technical issues, optimizing system performance, and ensuring the effective implementation of technical solutions.
Previous Experience at Actinic Software
James Matthews worked at Actinic Software from 2003 to 2008, where he held two positions. Initially, he served as a Technical Support Analyst for five years, providing assistance and resolving technical issues for clients. He then transitioned to the role of Epos Field Engineer, where he worked for two years, focusing on the installation and maintenance of electronic point of sale systems.
Experience at LANDesk Software Ltd
From 2008 to 2011, James Matthews was employed at LANDesk Software Ltd as an Infrastructure Technical Support Engineer. In this position, he was responsible for supporting infrastructure-related technical issues, ensuring system reliability, and assisting clients with their technical needs. His experience in this role contributed to his overall technical proficiency.
Education and Qualifications
James Matthews studied at Guildford County School from 1989 to 1993. He later attended Dudley College of Technology from 1996 to 1998, where he achieved a Higher National Diploma (HND) in Computer Studies. His educational background laid the foundation for his career in technology and support services.
Technical Skills and Expertise
James Matthews possesses a diverse skill set that includes proficiency in VMware, ITIL qualifications, and expertise in Knowledge Centered Support (KCS). He is skilled in HTML/Web Design and SEO, demonstrating a strong understanding of web technologies. Additionally, he has experience with SQL Server installation, configuration, and queries, highlighting his capabilities in database management.