James Riley
About James Riley
James Riley serves as an Account Director at Verint in London, England, where he has worked since 2021. He has extensive experience in customer experience management and has held various roles in notable companies across Europe.
Work at Verint
James Riley has served as an Account Director at Verint since 2021. In this role, he focuses on enhancing customer experience strategies by leveraging data analysis and insights. He engages in consulting capacities during customer implementations and ongoing engagements, ensuring that clients maximize the benefits of Verint solutions. His work involves analyzing and improving management processes to dismantle data siloes and enhance collaboration across departments. He utilizes tools such as Digital Behavior Analytics, Text Analytics, and Speech Analytics within the Verint Experience Cloud to support the design and planning of Experience Management Programs.
Previous Experience
Prior to joining Verint, James Riley held several positions in the customer experience and market research sectors. He worked at Medallia as a Manager, Solutions Consultant for the EMEA region from 2014 to 2016. He also served as Head of Enterprise Feedback Management at Ipsos MORI from 2016 to 2017. His experience includes a role at Satmetrix as Solution Sales for EMEA from 2018 to 2020. Earlier in his career, he worked at Lightspeed Research as Client Operations Director, EMEA, and held multiple positions at Millward Brown, including Operations Director and Procurement & Audit Manager.
Education and Expertise
James Riley possesses expertise in developing customer experience strategies that are informed by data analysis. His professional background includes significant experience in consulting, where he supports clients in understanding the best practices for utilizing solutions effectively. He has a strong foundation in managing customer interactions and merging insights from various channels to empower customer experience teams. His analytical skills are complemented by his practical experience in implementing and managing Experience Management Programs.
Background
James Riley began his career in project management at Deutsche Bank in 2000. He transitioned to Millward Brown, where he held various roles over several years, including Senior Project Manager and Head of Operations. His diverse experience spans multiple roles in client development and operations across different organizations, primarily in London and Milan. This extensive background in market research and customer experience has equipped him with a comprehensive understanding of the industry.