Jeffrey M.
About Jeffrey M.
Jeffrey M. serves as the Tech Lead for Verint Cloud Services, where he has worked since 2017. With a background in computer science and extensive experience in technical support and business intelligence, he specializes in troubleshooting and acts as a subject matter expert in various analytics and automation fields.
Work at Verint
Jeffrey M. has been employed at Verint Systems since 2017, currently holding the position of Tech Lead for Verint Cloud Services. In this role, he specializes in troubleshooting SSL/certificates and IIS/Weblogic/Tomcat communication issues. He also acts as a Subject Matter Expert (SME) in various areas including Text Analytics, Quality Monitoring, Speech Analytics, and Verint Robotics Process Automation. His responsibilities include managing escalated issues for both Cloud and on-premise customers and leading product-specific round tables for knowledge sharing.
Previous Experience
Prior to his current role, Jeffrey M. worked at Verint Systems in various capacities including Senior Product Support Specialist from 2016 to 2017 and Product Support Engineer from 2014 to 2016. He also gained experience as an Associate BI Developer at the Federal Home Loan Bank of Atlanta from 2007 to 2011 and as a Contractor - BI Reporting at Scripps Networks Interactive Inc. for six months in 2012. Additionally, he worked as a Contractor - Programmer/Analyst at Southwest Power Pool from 2012 to 2014.
Education and Expertise
Jeffrey M. studied at Gwinnett Technical College, where he earned a Computer Hardware Specialist certificate and completed coursework in Computer Science. His studies included an Associates degree in Computer Programming and an Associates degree in Computer Networking, spanning from 2004 to 2008. This educational background supports his technical expertise in cloud services and business intelligence.
Technical Skills
Jeffrey M. possesses specialized skills in troubleshooting SSL/certificates and communication issues related to IIS/Weblogic/Tomcat. He is recognized as a Subject Matter Expert (SME) in several domains including Text Analytics, Quality Monitoring, Speech Analytics, and Verint Robotics Process Automation. His role requires him to handle escalated issues and manage lab environments using VCommander.