Jennifer Clayton Mitchell
About Jennifer Clayton Mitchell
Jennifer Clayton Mitchell is a professional in Customer Success and Workforce Engagement, currently working at Verint in Alpharetta, GA since 2022. She previously held the position of Sr. Director of Client Success & Continuous Improvement at Likewize from 2015 to 2022.
Work at Verint
Jennifer Clayton Mitchell has been employed at Verint since 2022, serving in the role of Customer Success, Workforce Engagement. Her position is based in Alpharetta, GA, where she focuses on enhancing customer satisfaction and engagement through effective workforce management strategies. In her role, she aims to optimize customer experiences and ensure successful outcomes for clients.
Previous Experience at Likewize
Before joining Verint, Jennifer worked at Likewize as the Senior Director of Client Success & Continuous Improvement from 2015 to 2022. During her seven-year tenure in Alpharetta, GA, she was responsible for overseeing client relationships and implementing continuous improvement initiatives. Her leadership contributed to the development of strategies that enhanced client satisfaction and operational efficiency.
Education and Expertise
Jennifer Clayton Mitchell earned her Bachelor of Science degree in Public Relations from Georgia Southern University, attending from 2004 to 2008. Her educational background provides her with a solid foundation in communication strategies and relationship management, which she applies in her professional roles.
Team Management and Leadership
In her previous role at MarketSource, Jennifer managed a team responsible for the relationships, scheduling, auditing, and management of over 1,000 Area Sales Representatives nationwide for the HP account. Additionally, she led a team of 14 Area Coordinators who worked closely with District Sales Managers to enhance field sales through Brand Advocacy and Customer Relationships. Her leadership experience emphasizes her capability in managing large teams and driving sales performance.