Jim Whatton
About Jim Whatton
Jim Whatton is a seasoned technology executive currently serving as Regional Vice President at Verint and previously held the position of Vice President of North America Solutions Consulting at Genesys. With extensive experience in cloud migrations and sales cycles, he has a strong commitment to customer success and has effectively led pre-sales teams in various roles throughout his career.
Current Role at Genesys
Jim Whatton serves as the Vice President of North America Solutions Consulting at Genesys, a position he has held since 2016. He operates from Franklin, Tennessee, where he leads initiatives focused on customer success and innovative solutions. His role involves overseeing solutions consulting efforts across North America, ensuring that clients receive tailored support and guidance in implementing Genesys products.
Experience at Verint
In 2024, Jim Whatton joined Verint as the Regional Vice President of Platform Consultants. This role, based in Nashville, Tennessee, is focused on enhancing the company's platform offerings and driving customer engagement strategies. His expertise in cloud migrations and complex sales cycles is integral to Verint's mission of delivering effective solutions to its clients.
Previous Positions and Expertise
Jim Whatton has held various positions throughout his career, including Vice President of Global Solutions Consulting at SuccessKPI and Manager of Solutions Engineering at Genesys. His experience spans over two decades and includes roles such as Lead Engineer at Genesys and Sales Engineer at Intervoice, Inc. He possesses significant expertise in CCaaS, UCaaS, PaaS, SaaS, and Speech Analytics, which enhances his ability to lead teams and drive sales.
Educational Background
Jim Whatton earned a Bachelor of Science degree in Finance and Financial Management Services and Economics from Western Kentucky University. His academic background laid the foundation for his career in technology and solutions consulting, equipping him with the analytical skills necessary for success in the industry.
Achievements in Sales and Leadership
Jim Whatton has a proven track record of transforming underperforming pre-sales teams into successful sales organizations. His leadership style emphasizes customer success and the effective use of storytelling in presentations. He has consistently led teams to exceed company goals, demonstrating his commitment to excellence in sales and customer engagement.