John (Chris) Edgar
About John (Chris) Edgar
John (Chris) Edgar is a seasoned professional in business strategy and client services, currently serving as Director Offering Business Strategy and Director MS Client Services at Verint in Reading, England. He has extensive experience in service delivery and management, having held various roles at Dimension Data and other companies over several decades.
Work at Verint
John (Chris) Edgar has been employed at Verint since 2015, holding the position of Director MS Client Services for nine years. In 2021, he took on an additional role as Director Offering Business Strategy, contributing to the company's strategic initiatives in Reading, England. His dual roles at Verint demonstrate his extensive experience in client services and business strategy within the technology sector.
Previous Experience at Dimension Data
Prior to his current roles at Verint, John (Chris) Edgar worked at Dimension Data for a total of 14 years in various capacities. He served as Service Delivery Manager from 1999 to 2003, followed by Service Manager EMEA from 2003 to 2008. He also held positions as Head of Remote Service Operations from 2012 to 2013, Escalation Manager from 1994 to 1999, and Technology Specialist X25 from 1989 to 1994. His diverse roles at Dimension Data highlight his expertise in service delivery and management.
Career at KANA Software
John (Chris) Edgar has been with KANA Software since 2014, serving as Service Delivery Manager for ten years. His role involves overseeing service delivery operations, ensuring client satisfaction, and managing service-related processes in Reading, United Kingdom. This position complements his extensive background in service management across various organizations.
Early Career Background
John (Chris) Edgar began his career as a Network Technician at Gold Fields Ltd. from 1987 to 1989. He then worked at Telkom as a Senior Tech from 1976 to 1987, gaining foundational experience in technology and network services. His early career laid the groundwork for his subsequent roles in service delivery and management.
Education and Training
John (Chris) Edgar studied at Abbots College in 1975 for 11 months. He also attended Wynberg Boys from 2012 to 1974, although the duration of this education is not clearly defined. His educational background has contributed to his professional development in the technology sector.