John Gaffney
About John Gaffney
John Gaffney is a Principal Product Manager at Verint, with over 20 years of experience in technology solutions and enterprise communications. He has held various leadership roles at companies such as Avaya, Dialogic, and [24]7.ai, demonstrating a strong background in product management and business development.
Work at Verint
John Gaffney has been serving as the Principal Product Manager at Verint since 2022. His role involves overseeing product management initiatives and driving the development of innovative solutions within the company. He operates remotely from California, United States, contributing to the company's focus on enhancing customer engagement and operational efficiency.
Previous Experience in Product Management
Prior to joining Verint, John Gaffney held several significant positions in product management. He worked as the VP of Product Management at [24]7.ai from 2021 to 2022, where he focused on Interactive Voice Response (IVR) solutions. Before that, he was a Senior Global Product Manager at Avaya from 2007 to 2013, managing contact center products. His extensive experience spans over two decades in technology solutions.
Education and Expertise
John Gaffney studied at Trinity College Dublin, where he earned a Master's degree in Mathematics and Philosophy from 1980 to 1984. He also attended Chanel College in Coolock, Dublin, Ireland, from 1975 to 1980. His educational background supports his analytical skills and strategic thinking in technology and product management.
Background in Business Development
John Gaffney has a strong background in business development, having held key positions at various companies. He served as the Director of Business Development at Ubiquity Software from 2005 to 2007 and as VP of Business Development at Sleepycat Software from 2003 to 2005. His experience includes developing strategic partnerships and driving revenue growth in competitive markets.
Career Timeline and Experience
John Gaffney has over 20 years of experience in selling technology solutions, particularly in IT software infrastructure and enterprise communications. His career includes roles at Dialogic, VIACORE Inc., and IONA Technologies, among others. He has worked in various capacities, including technical sales, support, and consulting, across multiple locations including the UK, Australia, and the United States.