John Lloyd Lopez
About John Lloyd Lopez
John Lloyd Lopez is a Product Support Specialist currently employed at Verint since 2022. He has over a decade of experience in various analytical and support roles, including significant positions at Anthem and Cegedim Relationship Management.
Work at Verint
John Lloyd Lopez has been employed at Verint as a Product Support Specialist since 2022. In this role, he is responsible for providing support and solutions for Verint's product offerings. His experience in product support contributes to the effective resolution of customer inquiries and issues, ensuring a high level of service.
Previous Experience at Anthem
Prior to his current position, Lopez worked at Anthem for a total of nine years. He served as an Operations Business Analyst II from 2013 to 2015 and then as a Business Analyst III from 2015 to 2022. His roles involved analyzing operations and providing insights to improve business processes in Virginia Beach, Virginia.
Career Background in Customer Service
Lopez has a background in customer service, having worked at Cegedim Relationship Management in various roles. He started as a Customer Service Representative from 2008 to 2009, then became a Service Quality Coordinator from 2011 to 2012, and later served as a Customer Service Representative 2 from 2010 to 2011. His experience in these positions helped him develop strong communication and problem-solving skills.
Education and Expertise
John Lloyd Lopez studied at ECPI College of Technology, where he earned an Associate's degree in Information Technology from 2006 to 2008. This educational background provided him with foundational knowledge in IT, which he has applied throughout his career in various analytical and support roles.
Technical Support Experience
Lopez has also gained technical support experience through his role as a Technical Support Analyst at Cegedim Relationship Management from 2012 to 2013. In this position, he addressed technical issues and provided assistance to users, further enhancing his skills in troubleshooting and customer support.