John Rose
About John Rose
John Rose is a Product Manager at Verint, where he has worked since 2016, and has held various roles including Customer Support Supervisor and DVR Service Manager since 2005. He holds multiple certifications in computer technology and has extensive experience in managing product life cycles and training teams on new products.
Work at Verint
John Rose has been employed at Verint since 2005, holding multiple roles over the years. He started as a Customer Support Supervisor from 2005 to 2009, where he managed customer service operations. After that, he transitioned to the role of DVR Service Manager in 2009, a position he has maintained for 15 years. In addition, he has been serving as a Tier 3 support specialist for 19 years. Since 2016, he has taken on the responsibilities of a Product Manager, overseeing product development and management in Columbia, Maryland.
Education and Expertise
John Rose has a solid educational background in technology and management. He studied at Anne Arundel Community College, where he earned an Associate of Arts degree in General Studies from 1991 to 1994. He furthered his education at the Advanced Computer Technology Training Institute, achieving several certifications including MCSE, CCNA, and A+ Certification, as well as a Net + Certification, all completed between 2000 and 2001. His expertise includes managing the entire product life cycle and training internal teams on new products.
Background
John Rose has spent nearly two decades at Verint, contributing to various aspects of customer support and product management. His career began in Columbia, Maryland, where he developed a comprehensive understanding of customer needs and product functionality. His extensive experience in both support and management roles has equipped him with a unique perspective on product development and customer engagement.
Achievements
In his role as Product Manager, John Rose demonstrates significant industry knowledge by training internal teams on new products. He is responsible for determining product pricing through market research and analyzing production and sales costs. His ability to manage the entire product life cycle from initial planning to end of life highlights his strategic approach to product management.