Johnathan Sun
About Johnathan Sun
Johnathan Sun is a Senior Product Support Specialist at Verint, with a diverse background in technical support and management. He has held various roles in companies such as TelStrat, NICE Ltd, and Alkami Technology, and has a Bachelor of Business Administration in Management Information Systems from the University of Houston.
Work at Verint
Johnathan Sun currently serves as a Senior Product Support Specialist at Verint, a position he has held since 2022. In this role, he is responsible for providing expert support and solutions to clients, ensuring that products function effectively and meet user needs. His extensive background in technical support enhances his ability to address complex issues efficiently.
Previous Experience
Prior to his current role, Johnathan Sun worked at several organizations, including NICE Ltd as a Senior Technical Support Engineer from 2019 to 2021. He also held positions at TelStrat, where he progressed from Level 1 Technical Support Technician to TAC Team Lead, managing a team of five. His experience spans various roles, including a managerial position at Oasis Liquor Store and an internship at MOORE IT Services, LLC.
Education and Expertise
Johnathan Sun earned a Bachelor of Business Administration (B.B.A.) in Management Information Systems from the University of Houston, completing his studies from 2013 to 2015. His educational background equips him with a strong foundation in information systems, which supports his technical roles in product support and troubleshooting VoIP systems.
Team Leadership and Development
In his capacity as TAC Team Lead at TelStrat, Johnathan Sun managed a team and focused on creating a productive work environment. He emphasizes the importance of team growth and skill development, striving to foster an atmosphere where team members can enhance their capabilities and contribute effectively to organizational goals.
Technical Skills and Specialization
Johnathan Sun possesses extensive experience in troubleshooting and implementing VoIP systems. His technical expertise is complemented by his roles in various support positions, where he has developed a comprehensive understanding of technical support processes and customer service best practices.