Johnna Potts
About Johnna Potts
Johnna Potts is a Customer Success Manager at Verint-Systems in London, United Kingdom, where she has worked since 2020. With a background in analytics and marketing, she has held various roles in companies such as Highlights for Children, L Brands, and Chewy.
Work at Verint
Johnna Potts has been employed at Verint Systems since 2020, where she currently holds the position of Customer Success Manager. In this role, she proactively manages the contract renewal process and identifies opportunities for program expansion. She coordinates the delivery of ongoing professional services using a 'now, next, future' strategy to optimize service utilization. Additionally, she acts as a client advocate, ensuring that client needs and feedback are communicated internally. Prior to her current role, she served as a Senior Client Analyst at Verint from 2018 to 2020.
Previous Work Experience
Before joining Verint, Johnna Potts held various positions in different organizations. She worked at Highlights for Children as a Marketing Associate from 2011 to 2015. Following that, she was employed at L Brands as an Advanced Analytics Analyst for BBW Direct from 2015 to 2017. She also worked at Chewy as a Merchandise Intelligence Analyst from 2017 to 2018. Earlier in her career, she held roles at Abercrombie & Fitch, including Assistant Allocator and Finance Associate.
Education and Expertise
Johnna Potts earned her Bachelor's Degree in Fashion Merchandising from The Ohio State University, where she studied from 2006 to 2009. Her educational background supports her expertise in customer experience program design and strategy, including survey design and implementation consultations. She provides clients with industry news, expertise, and thought leadership in customer experience.
Client Advocacy and Strategy
In her role as Customer Success Manager at Verint, Johnna Potts advises clients on customer experience program design and strategy. She focuses on survey design and implementation consultations, ensuring that clients receive tailored solutions to meet their needs. Her proactive approach in managing client relationships and advocating for their requirements is a key aspect of her responsibilities.