Jon Robitzsch
About Jon Robitzsch
Jon Robitzsch is the Director of IT Service Delivery at Verint, where he has worked since 2014. He holds a Master's equivalent in Computer Science from the Technical University of Munich and has extensive experience in IT Asset Management and ITIL Service Management.
Current Role at Verint
Jon Robitzsch serves as the Director of IT Service Delivery at Verint, a position he has held since 2014. Based in Alpharetta, GA, he focuses on enhancing IT service delivery processes and ensuring alignment with business objectives. His responsibilities include overseeing strategic planning, demand management, and project management within the IT department.
Previous Experience in IT Management
Prior to his role at Verint, Jon Robitzsch held several key positions in IT management. He worked at InComm as the Senior Manager of Information Technology from 2007 to 2011, where he contributed to IT strategy and operations. Before that, he was the Manager of Systems at TRX Inc from 2000 to 2006, and he also served as Manager IT at Allianz Versicherung in Germany from 1994 to 1998.
Education and Expertise
Jon Robitzsch studied at the Technical University of Munich, where he earned a Master of Science equivalent in Computer Science from 1988 to 1994. His educational background provides a strong foundation for his expertise in IT Asset Management, ITIL Service Management, and Operations Management. He is skilled in various ITIL processes, including Change & Release Management and Incident Management.
Skills in IT Service Management
Jon Robitzsch possesses a range of skills in IT service management, particularly in ITIL frameworks. He specializes in areas such as Change & Release Management, Request Management, and Problem Management. His experience includes implementing standards and cost reduction solutions, contributing to operational efficiency and effectiveness within IT organizations.
Strategic Focus and Core Strengths
Jon Robitzsch's strategic focus lies in translating technology into business value. He emphasizes the importance of aligning IT services with business goals to drive efficiency and growth. His proven track record includes managing projects that enhance service delivery and implementing effective solutions that yield measurable results.