Jonathan Hayward
About Jonathan Hayward
Jonathan Hayward is a Senior Software Designer at Verint-Systems, where he has worked since 2003. He has over 20 years of experience in technical communication and UX design, specializing in Silverlight Design and Online Help systems.
Work at Verint
Jonathan Hayward has been employed at Verint Systems as a Senior Software Designer since 2003. He has accumulated over 21 years of experience in this role, contributing to various projects and initiatives within the company. His work primarily focuses on software design, particularly in the area of workforce optimization solutions. These solutions are utilized by prominent organizations in sectors such as financial services, healthcare, and utilities.
Previous Experience at Kalamazoo-Reynolds
Before joining Verint, Jonathan Hayward worked at Kalamazoo-Reynolds as a Senior Technical Author from 1997 to 2003. During his six-year tenure, he developed technical documentation and user assistance materials, enhancing the usability of the company's products. This role helped him build a strong foundation in technical communication.
Education and Expertise
Jonathan Hayward studied at Bangor University, where he earned a BSc (Hons) in Chemistry from 1989 to 1992. He furthered his education at Bangor University by completing a PGDip in Modern Organic Laboratory Practices from 1992 to 1993. Additionally, he attended Sheffield Hallam University from 2001 to 2003, achieving a PGDip in Technical Communication. His educational background supports his expertise in Silverlight Design using XAML and Microsoft Expression Blend, as well as in creating Online Help systems using Madcap Flare and Adobe RoboHelp.
Background in Business and Usability Analysis
Jonathan Hayward possesses a strong background in Business Analysis and Usability Analysis. His experience spans over 20 years in Technical Communication, UX design, and User Assistance. This extensive background allows him to effectively analyze user needs and improve software usability, contributing to the overall success of the projects he is involved in.