Jordan Curtis
About Jordan Curtis
Jordan Curtis is an L3 Engineer at Verint, where he has worked since 2019. He holds a B.Sc.Hons in Information Technology from the University of the West of Scotland and has a background in IT support, contributing to his current role.
Work at Verint
Jordan Curtis has been employed at Verint since 2017, starting as a Graduate Support Engineer. He transitioned to the role of Technical Support Engineer in 2018, where he worked for ten months. In 2019, he advanced to the position of L3 Engineer, a role he has held for five years. His responsibilities include evaluating solutions, improving product life cycles, and assisting with global escalations.
Education and Expertise
Jordan Curtis studied at the University of the West of Scotland, where he earned a B.Sc. Hons in Information Technology from 2013 to 2017. Prior to this, he attended Glasgow Clyde College, achieving HNC and HND in Computing Support from 2010 to 2012. His educational background has provided a solid foundation for his career in IT support and engineering.
Background
Jordan Curtis has a diverse work history that includes roles in sales and customer service. He worked as a Sales Associate at Glasgow Marketing Limited for three months in 2013. Additionally, he served as a Counter Sales Assistant at Waitrose from 2013 to 2017. This experience in customer-facing roles has contributed to his skills in IT support and engineering.
Career Progression
Jordan Curtis's career in the IT field has shown a clear progression. After completing his education, he began his professional journey at Verint as a Graduate Support Engineer. His subsequent roles, including Technical Support Engineer and now L3 Engineer, demonstrate his growth and increasing responsibilities within the company.