Judy Di Fabio
About Judy Di Fabio
Judy Di Fabio is a Strategic Account Executive at Verint, where she has worked since 2023. With over 20 years of experience in the contact center industry, she has held various roles at notable companies and holds degrees from Brown University and William & Mary.
Work at Verint
Judy Di Fabio currently serves as a Strategic Account Executive at Verint, a role she has held since 2023. Her position is based in Frederick, MD, and she operates remotely. This marks her return to Verint, where she previously worked as a Senior Account Executive from 2017 to 2021 and as a Strategic Account Manager from 2008 to 2013. In her current role, she focuses on leveraging digital customer engagement platforms to improve customer service.
Education and Expertise
Judy Di Fabio holds a Bachelor of Arts in International Relations from Brown University. Additionally, she earned a Master of Business Administration (MBA) from the Raymond A. Mason School of Business at William & Mary. With over 20 years of experience in the contact center industry, she has developed expertise in navigating the shift from traditional voice interactions to digital engagement.
Background
Judy Di Fabio has a diverse professional background, having worked in various roles within the contact center sector. Prior to her current position at Verint, she held roles at RingCentral as an Enterprise Account Executive, NICE Systems as a Strategic Account Executive, and Qualtrics as an Enterprise Account Executive. Her career also includes positions at Lucent Technologies, Verizon Business, and Aspect Software, showcasing her extensive experience in account management and customer engagement.
Achievements
Throughout her career, Judy Di Fabio has been involved in significant roles that emphasize her commitment to enhancing customer experience in the contact center industry. She advocates for a balance between operational efficiency and exceptional customer service. Her passion for exploring digital customer engagement platforms reflects her dedication to staying at the forefront of industry transformations.