Jugal Shroff
About Jugal Shroff
Jugal Shroff is a Senior Engineer in Cloud Operations at Verint, where he has worked since 2020. He has extensive experience in workforce management and application solutions, having held various roles in companies such as ezeego1, VIS Networks, and Serco.
Current Role at Verint
Jugal Shroff serves as a Senior Engineer in Cloud Operations at Verint. He has been in this position since 2020, contributing to the company's cloud-based solutions. His role involves managing and optimizing cloud operations to ensure efficient service delivery. Verint is known for its focus on customer engagement and operational intelligence, and Shroff plays a key part in supporting these initiatives.
Previous Experience in Workforce Management
Prior to his current role, Jugal Shroff accumulated extensive experience in workforce management across various organizations. He worked at VIS Networks as a WFM & Application Solution Consultant from 2016 to 2020. Before that, he held positions at Serco and Firstsource Solution Ltd as a Senior WFM Executive, where he focused on workforce optimization and operational efficiency.
Career Progression in Business Process Management
Jugal Shroff began his career in business process management with Tata Business Support Services, where he worked as a WFM Executive from 2007 to 2011. He then transitioned to roles at Ola and ezeego1, further developing his expertise in business process management and workforce management. His diverse experiences have contributed to his current capabilities in cloud operations.
Educational Background
Jugal Shroff holds a Bachelor of Commerce degree from Jijamata College. He also studied at Sikkim Manipal University through distance education, where he furthered his studies in commerce and business. His foundational education was completed at Hiriben Govinddas Shroff High School, which provided him with the initial academic grounding for his subsequent studies.