Karen Mac Kellar
About Karen Mac Kellar
Karen Mac Kellar serves as the EM Consulting Practice Lead for EMEA at Verint, focusing on customer engagement and process optimization. With a background in both public and private sectors, she has extensive experience in translating business requirements into software solutions.
Work at Verint
Karen Mac Kellar serves as the EM Consulting Practice Lead for EMEA at Verint, a position she has held since 2020. In this role, she focuses on customer engagement and process optimization. Her responsibilities include interacting with senior stakeholders and business consultants to identify opportunities for business process improvement. Prior to her current role, she worked as a Senior Business Analyst at Verint from 2017 to 2020 in Glasgow, United Kingdom.
Previous Experience at KANA Software
Before joining Verint, Karen Mac Kellar worked at KANA Software as a Business Analyst from 2012 to 2017 in Inchinnan, Scotland. During her five years at KANA, she gained experience in translating business and customer requirements into effective software solutions. This role contributed to her understanding of both public and private sector needs.
Education and Expertise
Karen Mac Kellar studied Management Science at the University of Strathclyde, where she earned a BA (Hons). Her educational background has equipped her with the skills necessary for process analysis, requirements gathering, and business process mapping. She also attended Lenzie Academy from 2000 to 2006.
Leadership Role at University of Strathclyde
During her time at the University of Strathclyde, Karen Mac Kellar held the position of Sports President/Vice President for Sport, Physical Activities & Wellbeing from 2011 to 2012. This role involved leadership responsibilities and engagement with the university community, enhancing her communication skills and stakeholder interaction.
Communication Skills and Stakeholder Engagement
Karen Mac Kellar possesses strong verbal and written communication skills, which are essential for her role in engaging with various stakeholders. She effectively liaises with senior stakeholders, subject matter experts, and business and technical consultants to explore and implement business process improvements.