Katie Zawerucha
About Katie Zawerucha
Katie Zawerucha serves as the Director of Customer Analytics & Experience for APAC at Verint, where she has worked since 2021. With a background in customer service and analytics across various industries, she combines strategic insight with practical knowledge to enhance customer experience initiatives.
Work at Verint
Katie Zawerucha has held multiple roles at Verint since joining the company. She currently serves as the Director of Customer Analytics & Experience for the APAC region, a position she has held since 2021. Prior to this role, she was the Customer Analytics & CX Practice Lead for APAC starting in 2020. Zawerucha also worked as the APAC VoC Enablement Manager from 2018 to 2020 and as a Specialist VOC Consultant from 2011 to 2016. Her experience at Verint has allowed her to develop expertise in Speech Analytics, AQM, and Experience Management solutions.
Education and Expertise
Katie Zawerucha possesses a strong background in customer analytics and experience management. She combines strategic insight with practical knowledge, enabling her to effectively engage both strategic and operational audiences. Her expertise includes Verint's Speech Analytics, AQM, and Experience Management solutions. Zawerucha provides strategic guidance for the adoption of Customer Experience strategies across the APAC region and the Middle East.
Background
Before her tenure at Verint, Katie Zawerucha gained valuable experience in various roles. She worked at BT Financial Group as a Customer Service Team Leader and later as a Quality Manager from 2003 to 2008. She also served as a Business Analyst at Dimension Data from 2008 to 2011. Between 2016 and 2018, Zawerucha was the Analytics & Insights Manager at Etihad Airways in Abu Dhabi, UAE. These roles contributed to her comprehensive understanding of customer service and analytics.
Achievements
Throughout her career, Katie Zawerucha has been recognized for her ability to generate enthusiasm for operational excellence through customer experience initiatives. Her work has focused on enhancing customer engagement and delivering strategic insights that drive performance improvements in various organizations.