Keerthana R
About Keerthana R
Keerthana R is a Customer Success Manager with extensive experience in outsourcing and service delivery management. She holds a Bachelor's degree in Computer Applications and a Master's degree in Computer Applications, and has worked for notable companies including IBM, Accenture, and ASPL Info Services before her current role at Verint.
Current Role at Verint
Keerthana R serves as a Customer Success Manager at Verint, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and managing relationships with clients. Her responsibilities include ensuring that customers receive optimal service and support, which is critical for maintaining long-term partnerships.
Previous Experience in Customer Service Management
Before joining Verint, Keerthana R accumulated significant experience in customer service management. She worked at ASPL Info Services as a Program Manager and Customer Success Manager from 2018 to 2021. Prior to that, she was a Service Delivery Manager at IBM from 2011 to 2018 and a Customer Service Representative at Accenture from 2010 to 2011. This diverse background has equipped her with valuable skills in managing customer expectations and service delivery.
Educational Background
Keerthana R holds a Bachelor's degree in Computer Applications (BCA) from Bishop Cotton Women College, where she studied from 2007 to 2010. She furthered her education at The ICFAI University, Tripura, earning a Master's in Computer Applications from 2014 to 2017. Her academic background in computer science and information systems supports her expertise in customer success and IT service management.
Expertise in ITIL and Service Management
Keerthana R possesses expertise in ITIL and IT Service Management, which are essential frameworks for managing customer relationships and ensuring service quality. Her knowledge in these areas enables her to implement best practices for service delivery and customer satisfaction, contributing to her effectiveness as a Customer Success Manager.
Skills in Escalation Management
Keerthana R has strong skills in escalation management, which are vital for addressing critical customer issues. This capability allows her to effectively handle complex situations and ensure that customer concerns are resolved promptly, thereby maintaining high levels of customer satisfaction.