Kendra Kilburn
About Kendra Kilburn
Kendra Kilburn is a Product Manager specializing in CRM at Verint, where she has worked since 2020. She holds a Bachelor of Arts in Art History from Washington and Lee University, and has experience in change management, governance of CRM solutions, and documentation for organizational adoption.
Work at Verint
Kendra Kilburn has been serving as a Product Manager for CRM at Verint since 2020. In her role, she is responsible for overseeing the governance of the existing CRM solution and guiding the future development of the platform. Kendra actively participates in the change management lifecycle, which includes requirement gathering, testing, documentation, and post-launch support. She has developed a dependable and transparent release schedule in collaboration with the IT department, ensuring that stakeholders are informed and aligned throughout the process.
Education and Expertise
Kendra Kilburn earned her Bachelor of Arts degree in Art History from Washington and Lee University, where she studied from 2003 to 2007. This educational background has provided her with a strong foundation in analytical thinking and communication skills, which she applies in her current role as a Product Manager. Her expertise includes managing CRM solutions, change management, and documentation practices that promote user adoption and best practices within organizations.
Background
Kendra Kilburn has a background in product management with a focus on customer relationship management (CRM) solutions. Since joining Verint in 2020, she has gained experience in various aspects of product management, including governance, documentation, and collaboration with functional leaders. Her role involves identifying gaps in existing processes and driving improvements through the use of third-party tools, which enhances the overall effectiveness of the CRM platform.
Achievements
During her tenure at Verint, Kendra Kilburn has made significant contributions to the CRM team. She has implemented and owned the governance of the existing CRM solution and has been instrumental in the development of new functionalities. Kendra has also created comprehensive documentation related to new features and best practice usage recommendations, which have facilitated greater adoption of the CRM system across the organization.