Kimberly Duncan
About Kimberly Duncan
Kimberly Duncan serves as the Senior Director of Business Offering Strategy at Verint, a position she has held since 2021. With extensive experience in technology and leadership roles at companies like Oracle and Vanstar/Inacom, she emphasizes ethical leadership and cross-department collaboration.
Work at Verint
Kimberly Duncan has been serving as the Senior Director of Business Offering Strategy at Verint since 2021. In this role, she focuses on developing and implementing strategies that enhance business offerings. Prior to her current position, she worked at Verint as the Senior Director of Customer Success Operations from 2019 to 2021. Her experience at Verint highlights her commitment to driving customer success and operational excellence within the organization.
Previous Experience at Oracle
Duncan has extensive experience at Oracle, where she held multiple roles over a span of 15 years. She worked as a Portfolio Manager for the Southeast Applications Technology Team from 2000 to 2004. Later, she served as Practice Director from 2007 to 2011, and as Delivery Director for Managed Cloud Services from 2012 to 2015. Her role as Managing Director for Advanced Customer Services from 2012 to 2019 further solidified her expertise in managing complex technology implementations.
Background in Information Technology
Before her tenure at Oracle, Kimberly Duncan worked at Vanstar/Inacom as the Information Technology Director for Professional Services Systems from 1996 to 2000. She also held the position of Senior Project Manager at the same company from 1992 to 1996. Her background in information technology has equipped her with skills in project management and systems implementation.
Education and Expertise
Kimberly Duncan holds a Bachelor of Arts degree in International Studies with a concentration in Political Science and East Asian Studies from the University of North Carolina at Chapel Hill. Her educational background supports her professional expertise in strategic planning and cross-department collaboration, which she applies in her current role and past positions.
Leadership and Mentorship Approach
Duncan emphasizes ethical leadership, authenticity, and humility in her professional interactions. She cultivates and mentors delivery professionals, encouraging transparent communication and empowerment. Her leadership style includes a disciplined approach to navigating complexity and fostering collaboration among teams to achieve successful technology implementations.