Kirk Stepanian
About Kirk Stepanian
Kirk Stepanian serves as the Director of Customer Support Operations at Verint Systems and SeaChange International, bringing extensive experience in business intelligence and support delivery from his previous roles at Progress Software.
Current Role at Verint Systems
Kirk Stepanian serves as the Director of Customer Support Operations at Verint Systems. He has held this position since 2017, contributing to the company's operational strategies in Hudson, NH. In this role, he leverages his extensive experience in customer support to enhance service delivery and operational efficiency.
Previous Experience at Progress Software
Kirk Stepanian worked at Progress Software in various roles from 2002 to 2017. His positions included Senior Technical Support Engineer, Sr. Technical Support Manager, and Sr. Manager of Global Customer Support Infrastructure & Operations. His tenure at Progress Software spanned 15 years, during which he developed a deep understanding of business intelligence and customer support operations.
Expertise in Business Intelligence and Operations
Kirk possesses a comprehensive understanding of business intelligence, operations, and support delivery. His skills include using data analysis to identify and drive organizational change. He is adept at architecting and executing a vision for delivering effective solutions to business leaders and stakeholders.
Current Role at SeaChange International
In addition to his position at Verint Systems, Kirk Stepanian has been serving as the Director of Technical Support Operations at SeaChange International since 2017. This dual role allows him to apply his expertise in technical support and operations management in Acton, MA.
Career Timeline and Roles
Kirk Stepanian's career includes significant roles across multiple organizations. He began as a Senior Technical Support Engineer at Progress Software in 2002, progressing to various managerial positions until 2017. His experience encompasses a total of over 20 years in customer support and operations, demonstrating a consistent focus on enhancing service delivery.