Laura Jones
About Laura Jones
Laura Jones is a Senior Customer Success Manager with extensive experience in client management and support roles across various companies. She currently works at Verint and has a proven track record of managing significant revenue accounts and advocating for customer satisfaction.
Current Role at Verint
Laura Jones serves as a Senior Customer Success Manager at Verint since 2021. In this role, she manages a strategic client base that generates over $13 million in revenue. She conducts weekly success meetings to identify training opportunities and ensure account health. Additionally, she leads quarterly business reviews by collaborating with internal stakeholders from Sales, Support, and Operations. Her responsibilities also include advocating cross-functionally on behalf of customers to enhance satisfaction.
Previous Experience in Customer Success
Prior to her current position, Laura Jones worked as a Customer Success Manager at NWN Corporation from 2020 to 2021. She also held the position of Cloud Support Manager at RapidScale for six months in 2020. Her experience in customer success roles has equipped her with skills in managing client relationships and ensuring customer satisfaction.
Background in Sales and Support Management
Laura has a solid background in sales and support management. She worked at Sprint as a Lead Wireless Sales Consultant and Training Lead from 2007 to 2010. Additionally, she served as a Support Services Manager at 1-800-PACK-RAT from 2012 to 2017, where she focused on quality assurance and training. Her role at Storable as a Client Support Manager in 2019 further solidified her expertise in customer support.
Educational Qualifications
Laura Jones studied at North Carolina State University, where she earned a Bachelor’s Degree in Mass Communication/Media Studies from 2001 to 2005. She also attended William Peace University for her undergraduate studies. Her educational background has contributed to her effective communication and management skills in her professional roles.
Leadership and Training Initiatives
In her various roles, Laura has been involved in leadership and training initiatives. She assists in creating documentation and procedures for product adoption and new employee training. Her experience includes conducting training sessions and leading teams to enhance performance and customer engagement.