Laura Ullrich
About Laura Ullrich
Laura Ullrich is a Product Manager with a background in psychology and extensive experience in user experience and customer success. She has worked at various organizations, including Erasmus Student Network, TU Dresden, m-pathy GmbH, and currently Verint, where she has developed a holistic approach to product development and customer satisfaction.
Current Role at Verint
Laura Ullrich currently holds the position of Product Manager at Verint, a role she has occupied since 2021. In addition to her responsibilities as a Product Manager, she also serves as a Senior User Experience Analyst and Customer Success Manager, a position she has held since 2020. Her work at Verint takes place in Dresden, Sachsen, Deutschland, where she applies her expertise in product management and user experience to enhance customer satisfaction and product usability.
Previous Experience at Erasmus Student Network
Laura Ullrich served as Stellvertretende Vorstandsvorsitzende at Erasmus Student Network from 2015 to 2017 in Dresden. During her two-year tenure, she contributed to the organization's mission of supporting international students, showcasing her leadership skills and commitment to enhancing the student experience.
Educational Background in Psychology
Laura Ullrich has a strong educational foundation in psychology. She studied at Technische Universität Dresden, where she achieved a Diplom-Psychologin from 2009 to 2016. Additionally, she studied at Université Paul Valéry (Montpellier III) from 2014 to 2015, focusing on psychology. This background informs her approach to user experience and customer success, emphasizing the importance of understanding user behavior and needs.
Experience as User Experience Consultant
From 2017 to 2020, Laura Ullrich worked at m-pathy GmbH as a User Experience Consultant. In this role, she focused on enhancing product usability and customer interactions. Her experience in user experience consulting has equipped her with skills that are essential for her current roles, particularly in understanding and addressing user needs.
Early Career at TU Dresden and DLR
Laura Ullrich began her career as a Tutor at TU Dresden from 2012 to 2013, where she supported students in their academic pursuits for ten months. Additionally, she completed a three-month internship at DLR in 2014, gaining valuable experience in a professional setting. These early roles contributed to her development and understanding of educational and organizational dynamics.