Lava Kumar
About Lava Kumar
Lava Kumar is a Senior Engineer at Verint in India, where he has worked since 2019. He has extensive experience in cloud solutions and workforce management, with a background in software science and various engineering roles across multiple companies.
Work at Verint
Lava Kumar has been employed at Verint as a Senior Engineer since 2019. In this role, he has contributed to various projects and initiatives, leveraging his extensive experience in managing hosted systems and cloud solutions. His expertise includes working with Workforce Management and Workforce Optimization products, where he holds Subject Matter Expert (SME) level knowledge. Kumar's role involves collaborating with diverse teams and serving as a single point of contact for clients, ensuring effective communication and project execution.
Previous Experience
Before joining Verint, Lava Kumar worked at Aspect Software as a Senior Engineer from 2015 to 2019. His career also includes a position at Microsoft as an Operations Engineer from 2012 to 2015. Additionally, he served as a Research Engineer at Convergys from 2008 to 2010 and held the role of Team Manager/Trainer at the same company from 2007 to 2011. This diverse experience has equipped Kumar with a strong foundation in technical support and team management.
Education and Expertise
Lava Kumar earned his Master of Science degree in Software Science from MGR College, where he studied from 2000 to 2005. His educational background is complemented by his foundational studies at PCR Govt High School, where he achieved his Secondary School Certificate (SSC). Kumar's academic qualifications support his extensive technical expertise, particularly in cloud platforms such as Windows Azure and Amazon Web Services.
Technical Skills and Experience
Lava Kumar possesses extensive experience in managing cloud solutions, specifically with Rackspace and Voxeo Prophecy Cloud IVR architecture. He has worked on database implementations using SQL Servers and web services with IIS. His knowledge extends to reporting and data analytics application concepts, particularly with APM and CXP Analyzer. Kumar has also demonstrated leadership by leading Tier 2 and Tier 3 technical support teams, showcasing his capability in team management.
Industry Knowledge
Lava Kumar has a sound understanding of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) concepts. He has experience with Aspect products like Prophecy and CXP, which enhances his ability to integrate and optimize workforce management solutions. His proven track record of quickly learning and mastering new products further supports his role in the technology sector.