Linda (Mc Gown) Shives
About Linda (Mc Gown) Shives
Linda (Mc Gown) Shives serves as the Manager of Customer Success at Verint, specializing in Voice of the Customer and Voice of the Employee solutions. With over 19 years of experience in customer relationship management, she leads a team focused on Experience Management solutions.
Current Role at Verint
Linda Shives currently serves as the Manager of Customer Success at Verint, a position she has held since 2020. In this role, she leads a team dedicated to Experience Management (XM) solutions. Her focus is on enhancing customer satisfaction and ensuring that clients effectively utilize Verint's offerings to meet their business objectives.
Previous Experience at Verint
Linda Shives has a substantial history with Verint, having worked there for 17 years as an Account Manager for Strategic Accounts from 2003 to 2020. Prior to this role, she served as a Customer Loyalty Manager for one year from 2002 to 2003. Her extensive experience at Verint has provided her with deep insights into customer relationship management and the company's solutions.
Education and Expertise
Linda Shives earned a Bachelor of Fine Arts (BFA) in Communication Design from Kutztown University of Pennsylvania, where she studied from 1989 to 1993. She possesses over 19 years of experience in customer relationship management, with specialized expertise in Enterprise Feedback Management and Business Intelligence.
Industry Experience
Throughout her career, Linda Shives has collaborated with leading companies across various industries, including retail, banking, insurance, healthcare, and hospitality. Her work involves implementing Voice of the Customer and Voice of the Employee solutions, which are crucial for understanding and improving customer and employee experiences.