Lisa (Smiley) Van Dongen
About Lisa (Smiley) Van Dongen
Lisa (Smiley) Van Dongen serves as the Senior Director of Sales Operations at Verint, where she has worked since 2021. She has extensive experience in sales operations and management, having held various roles in companies such as Alcatel, Ixia, and Electro Rent Corporation.
Current Role at Verint
Lisa Van Dongen serves as the Senior Director of Sales Operations at Verint, a position she has held since 2021. Based in Los Angeles, California, she is responsible for overseeing sales operations and ensuring efficient workflows within the organization. Her role emphasizes budgeting, revenue generation, and enhancing customer success. Van Dongen's leadership is characterized by her ability to build cross-functional teams and foster a collaborative work environment.
Previous Experience at Verint
Prior to her current role, Lisa Van Dongen worked at Verint as the Senior Director of Mid-Market Operations from 2019 to 2021. During this time, she focused on optimizing operations for mid-market clients and enhancing service delivery. Her experience in this position contributed to her understanding of the sales landscape and the importance of customer engagement.
Career Background at Alcatel and Ixia
Lisa Van Dongen spent a decade at Alcatel from 1995 to 2005, where she held positions including Sales Business Manager and Senior Marketing Manager. Following her tenure at Alcatel, she worked at Ixia as a Product Operations Manager from 2005 to 2009. These roles equipped her with extensive knowledge in sales strategies, marketing initiatives, and operational management.
Education and Professional Development
Lisa Van Dongen has pursued various educational opportunities to enhance her skills. She studied Accounting and Business/Management at Moorpark College from 2005 to 2006. Additionally, she attended Pierce College, focusing on Commercial Advertising from 1982 to 1983, and Watterson Business College, where she studied Business Administration and Management from 1984 to 1985. This educational background supports her expertise in sales operations and management.
Skills and Expertise
Lisa Van Dongen demonstrates strong capabilities in quality and productivity improvement, project management, and problem-solving in high-pressure environments. She has significant experience supporting executive management, including roles such as President, CEO, and CFO. Her adeptness at handling customer success escalations and creating effective workflows highlights her flexibility and dependability across various roles.