Louis Knutson
About Louis Knutson
Louis Knutson is an Enterprise Account Executive at Verint, where he has worked since 2017, specializing in customer experience strategies in Orange County, California. He has a background in applied information technology and political science, and has held various roles in account management and consulting across multiple companies.
Work at Verint
Louis Knutson has been serving as an Enterprise Account Executive - West at Verint since 2017. Based in Orange County, California, he utilizes a comprehensive portfolio of tools, including Real Time Agent Assist, AI, and analytics, to enhance customer engagement. His role focuses on improving customer interactions and loyalty through advanced Customer Experience (CX) strategies.
Education and Expertise
Louis Knutson studied Applied Information Technology at ITI from 1998 to 1999. He also holds a Bachelor of Arts in Political Science from The University of British Columbia, where he studied from 1994 to 1998. His educational background supports his expertise in customer experience and technology integration.
Background
Before joining Verint, Louis Knutson held various roles in the technology sector. He worked at Compuware as an Account Executive from 2003 to 2010 and later as Channel Director - North America for the Changepoint Solution from 2010 to 2012. He also served as an Account Manager at CA Technologies from 2012 to 2017, covering Northern California and the Pacific Northwest. His career began at Vignette, where he worked as a Consultant from 2000 to 2002.
Achievements
Throughout his career, Louis Knutson has specialized in enhancing customer interactions and loyalty. He focuses on increasing revenue through improved customer experiences and collaborates with operations, marketing, and contact center teams to drive omnichannel customer experiences.