Lucia Caron, Dm
About Lucia Caron, Dm
Lucia Caron serves as the Senior Director of Product Support at Verint, where she has worked since 2011. She holds a Doctorate in Management with a focus on information systems and technology, and has over 20 years of experience in the technical support industry.
Work at Verint
Lucia Caron serves as the Senior Director of Product Support at Verint, a position she has held since 2011. In this role, she is responsible for aligning product support solutions with corporate business needs. Caron leads high-performance global teams to enhance support operations and delivery. Her focus is on managing rapid change and implementing business process improvements within the organization. Caron operates in a remote capacity, contributing to Verint's mission of providing effective and innovative support solutions.
Education and Expertise
Lucia Caron holds a Bachelor of Arts degree in Sociology and Business Administration from George Mason University, which she completed from 1992 to 2000. She further pursued a Master of Science in Information Systems Management at the University of Phoenix from 2005 to 2007. Caron also earned a Doctorate in Management with a concentration in Information Systems and Technology from the University of Phoenix, studying from 2009 to 2017. Her educational background supports her expertise in aligning solutions to corporate business needs and managing technical support operations.
Background
Before joining Verint, Lucia Caron worked at SRA International, Inc. as a Client Services Manager from 2000 to 2007. During her seven years at SRA International, she gained valuable experience in client relations and service management. This role contributed to her extensive knowledge in the technical support industry, where she has over 20 years of experience, particularly in enterprise-level service and support.
Achievements
Lucia Caron has demonstrated a strong ability to lead global teams and improve support operations throughout her career. Her specialization in innovative management techniques has enabled her to effectively align solutions with corporate business needs. Caron's expertise in managing rapid change and business process improvement has been a significant asset in her roles, particularly at Verint, where she has made impactful contributions to the organization.