Manar Al Dakheel
About Manar Al Dakheel
Manar Al Dakheel is a Manager of Technical Account Management at Verint, where he has worked since 2018. He is currently pursuing an Applied Project Management program at the University of California, Irvine.
Current Role at Verint
Manar Al Dakheel serves as the Manager of Technical Account Management at Verint, a position held since 2020. In this role, Al Dakheel oversees technical account management operations, ensuring client satisfaction and effective support solutions. Prior to this managerial position, Al Dakheel worked as a Support Manager at Verint starting in 2018. The company is located in Ann Arbor, Michigan, where Al Dakheel has been contributing to the team for several years.
Previous Experience in Technical Support
Before joining Verint, Manar Al Dakheel gained valuable experience in technical support roles. Al Dakheel worked at Thomson Reuters as a Technical Support Representative from 2015 to 2017. Following this, Al Dakheel was employed at ForeSee as a Client Support Technician from 2017 to 2018. These positions provided a foundation in customer service and technical problem-solving skills.
Education and Professional Development
Manar Al Dakheel is currently pursuing an Applied Project Management program at the University of California, Irvine Division of Continuing Education, which has been ongoing since 2019. Al Dakheel holds a Bachelor of Science degree in Management Information Systems from Wright State University, completed between 2006 and 2011. This educational background supports Al Dakheel's expertise in technical account management.
Early Career in Customer Support
Manar Al Dakheel began the career in customer support at Teleperformance, USA, where Al Dakheel worked as a Customer Support Tier 1 and 2 representative for four months in 2013. Additionally, Al Dakheel served as an Agency Account Strategist for Acquisitions at Infinity Contact in 2014 for five months. These early roles contributed to the development of customer service and account management skills.