Manish Shah
About Manish Shah
Manish Shah serves as the Vice President of Southeast Asia for Customer Engagement Solutions at Verint Systems, where he has significantly contributed to the company's growth and expansion in the region. With over 25 years of experience at Verint, he has been instrumental in establishing key business areas and has received multiple awards for his performance.
Work at Verint
Manish Shah has held the position of Vice President for Southeast Asia in Customer Engagement Solutions at Verint-Systems since 1999. Under his leadership, the business has achieved triple-digit growth year over year in the Southeast Asia region. He has played a significant role in establishing Verint's Video Intelligence and Situation Awareness Solutions business in both ASEAN and India. His tenure at Verint has seen the company expand its workforce to over 70 staff members across the region.
Education and Expertise
Manish Shah earned a Bachelor of Engineering in Electronics from the National Institute of Technology Surat, where he studied from 1985 to 1989. His educational background in computer engineering has provided a strong foundation for his career in technology and customer engagement solutions. He is frequently invited to speak on various industry topics, including Business Process Outsourcing (BPO), Shared Services, Customer Experience, and Customer Engagement.
Background
Before joining Verint, Manish Shah worked as a Sales Manager at HCL Infosystems Ltd for one year, from 1990 to 1991. He has since dedicated over 25 years to Verint, contributing to its growth and success in the Southeast Asian market. His experience spans various aspects of customer engagement and technology solutions.
Achievements
Manish Shah has been recognized for his contributions to Verint, being awarded the President Club Winners consecutively for 11 years, totaling 15 times. His leadership has been instrumental in expanding Verint's market share by securing key accounts in sectors such as transport, campus, and government safe and smart city projects. He has also collaborated with partners like Singapore Technology Electronics and L&T Infotech to enhance market presence.