Maria Ponder Peoples
About Maria Ponder Peoples
Maria Ponder Peoples serves as an Account Support Manager at Verint, where she has worked since 2017. With extensive experience in managed services and client engagement, she has held various roles in the industry, including positions at Strategic Products and Services and Avaya.
Work at Verint
Maria Ponder Peoples has served as an Account Support Manager at Verint since 2017. In this role, she engages with strategic clients to ensure their needs are met and provides support for managed services. Her responsibilities include overseeing project engagements and facilitating day 2 support, which involves maintaining service quality and addressing any issues that arise post-implementation.
Previous Experience at Strategic Products and Services
Before joining Verint, Maria worked at Strategic Products and Services (SPS) from 2011 to 2017. She held the position of Service Delivery Executive for six years, where she was responsible for managing service delivery and client engagement. Additionally, she served as a Client Engagement Manager at SPS from 2011 to 2016, focusing on building relationships with clients and ensuring their satisfaction with services provided.
Experience at Avaya
Maria's career includes five years at Avaya, where she worked as a Critical Escalation Manager from 2006 to 2011. In this role, she managed executive escalations, addressing high-priority client issues and ensuring timely resolutions. Her experience at Avaya contributed to her expertise in client management and escalation processes.
Education and Expertise
Maria Ponder Peoples studied at Kent State University from 1977 to 1982, where she gained foundational knowledge that supports her career in account management and client services. She also attended Archbishop Hoban High, which contributed to her early education. Her expertise includes engaging with strategic clients, managing executive escalations, and conducting quarterly business reviews.
Background
Maria has a strong background in managed services, with a focus on project engagements and ongoing support. Her career spans over a decade in various roles that emphasize client engagement and service delivery. This experience has equipped her with the skills necessary to navigate complex client relationships and deliver effective solutions.