Marie Zimmermann
About Marie Zimmermann
Marie Zimmermann is a Senior Solution Consultant with over 20 years of experience in the contact centre industry, currently employed at Verint in Weybridge, England. She has a strong background in analyzing business requirements and developing technical solutions, having previously worked at Unisys and Aspect Software.
Work at Verint
Marie Zimmermann has been employed at Verint since 2004, where she serves as a Senior Solution Consultant. In this role, she leverages her extensive experience in the contact centre industry to provide technical solutions that meet complex business requirements. Her tenure at Verint spans over 20 years, during which she has developed a strong understanding of Workforce Management and Performance Management solutions tailored for contact centres.
Previous Experience at Unisys
Prior to her current role, Marie Zimmermann worked at Unisys from 2000 to 2004 as a Senior Solution Consultant and previously as a CRM Presales Consultant. During her four years at Unisys in Uxbridge, England, she honed her skills in delivering technical solutions and engaging with clients, which contributed to her expertise in the contact centre industry.
Experience at Aspect Software
Marie Zimmermann's career includes a five-year tenure at Aspect Software, where she worked as a Solutions Specialist from 1995 to 2000 in Hayes, England. This position allowed her to further develop her skills in providing solutions for the contact centre sector, enhancing her ability to address client needs effectively.
Education and Expertise
Marie Zimmermann holds a Master's degree in Business Studies and Economics from Université Paris Dauphine - PSL, which she completed from 1987 to 1991. Her educational background, combined with over 15 years of experience in the contact centre industry, equips her with the analytical skills necessary to translate complex business requirements into effective technical solutions.
Industry Knowledge and Skills
Marie Zimmermann possesses in-depth knowledge of the contact centre industry, complemented by excellent interpersonal skills. She has a proven track record of success in working with major blue chip organisations in the UK, demonstrating her ability to deliver solutions that align with business objectives and improve operational efficiency.