Mark Pinkett
About Mark Pinkett
Mark Pinkett serves as the Director of Product Strategy at Verint, where he has worked since 2017. With a background in software engineering and product management, he possesses extensive knowledge in customer engagement solutions and leads the Knowledge Management product within Verint's Engagement Management portfolio.
Current Role at Verint
Mark Pinkett serves as the Director of Product Strategy at Verint, a position he has held since 2017. In this role, he leads the Product Management function for the Knowledge Management product within Verint's Engagement Management portfolio. He is responsible for defining the roadmap to execute product strategy, ensuring alignment with customer needs and market trends. His work focuses on enhancing customer engagement solutions and integrating various product offerings.
Previous Experience at KANA
Prior to his current role, Mark Pinkett worked at KANA as a Product Manager from 2006 to 2017. During his eleven years at KANA, he contributed to the development and management of various products, leveraging his expertise in customer engagement solutions. His experience in this role helped shape his understanding of market demands and product strategy.
Career at Lagan Technologies
Mark Pinkett began his career at Lagan Technologies, where he held two positions. He worked as a Software Engineer from 2000 to 2004, followed by a role as a Technical Consultant from 2004 to 2006. His time at Lagan Technologies provided him with foundational skills in software development and technical consulting, which he later applied in his product management roles.
Education and Expertise
Mark Pinkett studied Computer Science at Queen's University Belfast from 1996 to 2000, achieving a 2:1 degree. His academic background laid the groundwork for his extensive domain knowledge in customer engagement solutions, CRM, Knowledge Management, and Enterprise Case Management. He is passionate about involving customers as partners in the development process to ensure that investment choices are justified.