Mark Wood
About Mark Wood
Mark Wood is a Senior Technical Lead at Verint, where he has worked since 2012. He has over 20 years of experience in technical support roles, including previous positions at Witness Systems and ComputerTel Ltd.
Work at Verint
Mark Wood has been employed at Verint since 2012, serving as the EMEA Senior Recording Support Engineer for 12 years. In addition to this role, he has held the position of Senior Technical Lead since 2013, accumulating 11 years of experience in this capacity. His work is based in the London Area, United Kingdom, where he contributes to the technical support and development of Verint's recording solutions.
Previous Experience in Technical Support
Prior to joining Verint, Mark Wood worked at Witness Systems as a Tier2 Support Analyst from 2001 to 2003 for 2 years. He then transitioned to ComputerTel Ltd, where he served as Advanced Support from 2003 to 2007 for 4 years. This background in technical support roles has equipped him with extensive knowledge and skills relevant to his current positions.
Education and Expertise
Mark Wood completed his education at Hurstmere from 1987 to 1992, where he studied Science, Technology, Mathematics, Geography, and French. He furthered his studies at NW Kent College of Technology from 1992 to 1996. This educational foundation has contributed to his technical expertise in his professional roles.