Matt Anscombe
About Matt Anscombe
Matt Anscombe is a Director of Enablement and Innovation at Verint, where he has worked since 2006 in various roles, including Head of Internal Training and Director of WFO Services. He specializes in training and development solutions, focusing on the continuous improvement of training infrastructure for internal, partner, and customer needs.
Current Role at Verint
Matt Anscombe holds multiple positions at Verint, including Director of Enablement and Innovation, a role he has occupied since 2018. He also serves as the Director of WFO Services and Head of Internal Training, positions he has held since 2017 and 2013, respectively. His responsibilities include planning, designing, and implementing enablement for major version releases and the continuous development of training infrastructure to support internal, partner, and customer training.
Previous Experience at Verint
Matt Anscombe has a history of working at Verint in various capacities. He began as a Technical Support Specialist from 2006 to 2008, followed by a role as a Technical Training Consultant from 2008 to 2011. He then transitioned to a Customer Operations Technical Consultant from 2011 to 2013. His diverse roles have contributed to his extensive knowledge and expertise within the organization.
Skills and Expertise
Matt Anscombe possesses skills in VMware, Citrix XenApp/XenDesktop, and Microsoft SCCM. He specializes in training and development solutions that align with current and future functional requirements, working closely with managers and HR. His expertise includes assimilating new technology and determining its optimal use within the organization.
Training and Development Initiatives
Matt Anscombe has been involved in developing and leading professional and organizational training programs, particularly across the EMEA region. He focuses on creating training solutions that address the needs of various stakeholders, ensuring that training initiatives are effective and relevant.
Product Specialization
Matt Anscombe has a product specialty in Speech Analytics and various versions of Training Impact 360, including V11.1, V11.0, V10 QM & Analytics, and 7.8 Call Recording. His knowledge in these areas supports his role in training and enablement within Verint.