Matthew Young
About Matthew Young
Matthew Young is a Senior Manager of Customer Success Management for EMEA at Verint, with a diverse background in customer service and business development across various industries. He has held multiple managerial roles at companies such as Volkswagen Group UK Ltd and Simply Thank You Corporate, and he specializes in the Contact Centre Industry.
Current Role in Customer Success Management
Matthew Young currently serves as the Senior Manager of Customer Success Management for the EMEA region at Verint. He has held this position since 2023, focusing on enhancing customer relationships and ensuring successful outcomes for clients. His role involves overseeing customer success strategies and operational delivery within the contact center industry.
Previous Experience at Verint
Matthew Young has a history of working at Verint, where he held multiple roles. He served as an Account Manager from 2020 to 2022 and progressed to the position of Senior Customer Success Manager from 2022 to 2023. His tenure at Verint has equipped him with valuable insights into customer success and operational strategies.
Background in the Automotive Industry
Matthew Young has significant experience in the automotive sector, having worked at Volkswagen Group UK Ltd in various capacities. His roles included Customer Quality Development Manager, Quality and Insight Manager, and Customer Services Manager, spanning from 2004 to 2016. This experience provided him with a strong foundation in customer service and quality management.
Education and Professional Development
Matthew Young studied at De Montfort University, where he earned a BA Hons in Business Studies. He also attended Life Practice Academy, completing courses in Clinical Hypnotherapy, Life Coaching, and Neuro-Linguistic Programming from 2020 to 2021. He is currently enhancing his skills in coaching, personal development, and mental health.
Expertise in Contact Centre Industry
Matthew Young specializes in the contact center industry, focusing on developing high-level strategies and ensuring their successful operational delivery. His proven track record includes achievements in leadership, business development, sales growth, and project management, demonstrating his ability to exceed targets and drive results.