Maya Shlayen
About Maya Shlayen
Maya Shlayen is a Technical Writer with expertise in UX copy and website content. She has experience in single-source authoring using Paligo and has worked for various companies including Verint, Lytx, and Scotiabank.
Work at Verint
Maya Shlayen has been employed at Verint as a Technical Writer since 2022. In this role, she focuses on creating user-friendly documentation and content that enhances the user experience. Her responsibilities include collaborating with cross-functional teams to ensure that technical information is clear and accessible. She utilizes her skills in UX copy and website content creation to support Verint's product offerings.
Previous Experience in Technical Writing
Prior to her current position at Verint, Maya Shlayen worked as a Technical Writer at Lytx, Inc. from 2021 to 2022 for 11 months. She also held a Technical Writer position at Scotiabank for 4 months in 2019. Additionally, she served as a Technical Writer Assistant at Ryerson University from 2016 to 2017. These roles contributed to her expertise in creating technical documentation and user guides.
Education and Expertise
Maya Shlayen earned her Bachelor’s Degree in Journalism from Ryerson University, completing her studies from 2014 to 2019. Her educational background has equipped her with strong writing and communication skills, which she applies in her technical writing career. She is skilled in single-source authoring using Paligo and is experienced in documenting APIs as part of release notes.
Technical Skills and Tools
Maya Shlayen is proficient in various tools essential for technical writing. She regularly uses Zendesk for managing customer support content and employs Atlassian tools such as JIRA and Confluence for project management and collaboration. Additionally, she utilizes Snagit for creating visual content, enhancing the clarity of her documentation.
Early Career Background
Maya Shlayen began her career as a Bilingual Receptionist at Francotyp-Postalia Canada Inc. from 2012 to 2013. She also worked as a Content Writer at First BIT Canada for 2 months in 2021. These early roles provided her with foundational skills in communication and content creation, which she later applied in her technical writing positions.