Michael Emerick
About Michael Emerick
Michael Emerick is a Systems Engineer with extensive experience in data validation and system configuration. He has worked at Verint since 2011 and previously held a position at Cox Communications for nine years.
Work at Verint
Michael Emerick has been employed at Verint since 2011, serving as a Systems Engineer for 13 years. In this role, he has been involved in the installation and configuration of various systems, including the Verint KMS/RKM product for data encryption. He has also participated in the configuration and troubleshooting of the Verint Work Force Management solution. His responsibilities include drafting knowledge base articles to document issues and resolutions, as well as migrating customers from the Verint V7.x platform to the V11 platform.
Previous Experience at Cox Communications
Prior to his tenure at Verint, Michael Emerick worked at Cox Communications as a Senior Production Support Analyst from 2001 to 2010. During his nine years there, he gained experience in production support and system analysis, which contributed to his technical expertise in the field.
Education and Expertise
Michael Emerick studied at Southern Polytechnic State University, where he earned a Bachelor of Science degree in Electrical Engineering Technology. His educational background provides a solid foundation for his work in systems engineering and data management.
Technical Skills and Projects
Emerick has developed a range of technical skills throughout his career. He has written multiple SQL scripts to validate migrated data and has installed and configured Central Archive Managers for archiving recorded media. Additionally, he has experience working with various VoIP switch platforms, including Avaya VoIP, Avaya TDM, and Siemens HiPath switches, and has analyzed CTI data from Cisco, Avaya, and Siemens to troubleshoot recording issues.