Michael Kitchen
About Michael Kitchen
Michael Kitchen is a Billing Specialist based in Belfast, United Kingdom, with extensive experience in billing and accounts management across various organizations. He has held positions at notable companies such as Queen's University Belfast, Baker & McKenzie, and Diageo, and has been with Verint-Systems since 2017.
Current Role at Verint
Michael Kitchen has been employed at Verint Systems as a Billing Specialist since 2017. In this role, he is solely responsible for managing billing manager system customers who have special billing rates or terms within their contracts. His responsibilities include ensuring accurate billing processes and maintaining customer satisfaction through effective communication and management of billing inquiries.
Previous Experience in Finance and Billing
Before joining Verint, Michael Kitchen held various positions in finance and billing. He worked as an Accounts Payable Coordinator at Queen's University Belfast from 2016 to 2017. Prior to that, he served as a Global E-billing Coordinator at Baker & McKenzie for 11 months in 2015-2016. His experience also includes a role as an Island of Ireland Billing & Electronic Data Interchange Executive at Diageo from 2012 to 2014, and as a Credit Controller Administrator at Tennent's NI for five months in 2014-2015.
Educational Background
Michael Kitchen has a diverse educational background in design and communication. He studied at the University of Ulster, earning a Bachelor of Arts (B.A.) (Hons) in Visual Communication from 2000 to 2003. He also attended BIFHE, where he completed an OND in Graphic Design and an HND in Design & Communication, achieving a Bachelor of Technology (BTech) from 1996 to 2000.
Skills and Contributions
In his professional roles, Michael Kitchen has developed several key skills and contributed to process improvements. He created a process called portal reviews using Excel spreadsheets to ensure that no invoices were missed from being uploaded to customer portals. He has also worked closely with the Revenue department on pre-bill contracts and has trained new staff in processes and systems, aiding in the onboarding and development of team members.
Early Career Experience
Michael Kitchen began his career with roles that provided foundational experience in billing and finance. He worked as a Billing Coordinator at Regus from 2009 to 2012 and briefly served as a Fraud Officer at Lloyds Banking Group in 2011-2012. These positions helped him build a comprehensive understanding of billing processes and customer relations.