Michael Stelzer
About Michael Stelzer
Michael Stelzer is the Vice President for Australia and New Zealand at Verint Systems, where he has worked since 2014. He has extensive experience in leadership roles across various technology companies, specializing in conversational AI and customer management solutions.
Current Role at Verint
Michael Stelzer serves as Vice President for Australia and New Zealand at Verint Systems, a position he has held since 2014. In this role, he provides leadership and direction to position Verint as a strategic partner for leading organizations across the region. His responsibilities include strategic planning, sales execution, channel partner engagement, consulting and training, technical and solutions delivery, and ongoing support. Stelzer focuses on sales growth, market share, financial performance, customer service, and retention.
Previous Experience in the Industry
Before joining Verint, Michael Stelzer held various positions in the technology and software sectors. He worked as Country Manager for Australia and New Zealand at TuVox Inc from 2006 to 2007. He then served as Managing Director for Australia and New Zealand at Aspect Software from 2007 to 2009. His career also includes roles at Interactive Intelligence as Territory Manager, Premier Technologies as General Manager Sales & Marketing, and Genesys as Business Development Manager.
Educational Background
Michael Stelzer studied at the University of Wollongong from 1986 to 1988. He also attended Waverley College from 1980 to 1985. In addition to his undergraduate studies, he achieved a Business Management Certificate from the Australian Institute of Management in 2009, which he completed in 11 months.
Specializations and Skills
Michael Stelzer specializes in various areas including conversational AI, virtual assistants, robotics, speech and text analytics, and fraud and voice biometrics. His expertise extends to customer feedback, omni-channel strategies, knowledge management, case management, and workforce management. He is known for his strong relationships across the industry and possesses excellent people and management skills.
Career Progression
Michael Stelzer's career began at Fuji Xerox, where he held multiple roles including Telesales Agent, Sales Executive, and Customer Training Officer from 1989 to 1995. He later worked at Astea International as a Sales Executive and transitioned to Genesys as a Business Development Manager. His diverse experience across various companies has contributed to his leadership capabilities and strategic insights in the technology sector.