Michelle Porter
About Michelle Porter
Michelle Porter is an experienced Account Director currently working at Verint-Systems since 2019. She has held various managerial roles in service management and client relations, with a career spanning over two decades in the telecommunications and service industries.
Current Role at Verint
Michelle Porter has been serving as an Account Director at Verint-Systems since 2019. In this role, she focuses on managing client accounts and ensuring high levels of customer satisfaction. Her responsibilities include developing relationships with key stakeholders and identifying opportunities for business growth. She operates from Stafford, Staffordshire, United Kingdom.
Previous Experience at HomeServe
Michelle Porter worked at HomeServe in various roles from 2002 to 2013. She started as an Outbound Sales Manager, where she spent seven years enhancing sales strategies. Following this, she transitioned to On Demand Operational Manager for three years, and then served as On Demand Manager for ten months. Her tenure at HomeServe contributed to her expertise in service management and operational efficiency.
Career Background in Telecommunications
Prior to her current position, Michelle Porter held roles in telecommunications, including a position as a Telesales Representative at Mobell Communications Ltd from 1997 to 2000. She also worked as an Administrator at Intercity Technology from 1995 to 1997. These roles provided her with foundational skills in customer service and sales.
Education and Professional Development
Michelle Porter studied at Cannock Chase Technical College, where she completed a Level 3 I.L.M Certificate in First Line Management from 2002 to 2003. She also attended Cardinal Griffin R.C. High School from 1980 to 1989. Her educational background supports her professional expertise in management and operational roles.
Skills and Expertise
Michelle Porter excels in service management and has a strong ability to analyze issues and performance. She is skilled in identifying and implementing strategic opportunities to improve business processes. Additionally, she possesses effective communication skills, enabling her to influence stakeholders at all levels.