Michiel Berkhof
About Michiel Berkhof
Michiel Berkhof is a Senior Project Manager for the Benelux region at Verint, where he has worked since 2012. He specializes in optimizing multi-channel contact centers and enhancing service delivery through various communication channels.
Work at Verint
Michiel Berkhof has been employed at Verint since 2012, serving as the Senior Project Manager for the Benelux region. His role involves advising clients on optimizing multi-channel contact centers, focusing on enhancing service delivery through various channels such as internet, email, live chat, and phone. He aims to improve customer interactions while simultaneously reducing service costs. Berkhof also works with Verint's Kana Express, a solution that streamlines customer contact processes using internet technology.
Previous Experience at Debitel Nederland BV
Before joining Verint, Michiel Berkhof worked at Debitel Nederland BV. He served as a Business Consultant-Project Manager from 2002 to 2004, where he contributed to various projects for two years in Hoofddorp. Following this role, he became the Team Manager for Internet/Functioneel Beheer from 2004 to 2008, overseeing a team and managing functional operations for four years in the same location.
Education and Expertise
Michiel Berkhof studied at Hogeschool NCOI, where he earned a Bachelor of Business Administration (BBA) from 2006 to 2009. He also pursued further education at Ruysdael, achieving Prince2 Practitioner re-certification in 2017 after studying for 11 months. Additionally, he attended Ruysdael in 2010 for another 11-month program, enhancing his project management skills.
Focus on Service Delivery Optimization
In his current role, Michiel Berkhof emphasizes the importance of optimizing service delivery across multiple channels. His approach includes leveraging internet technology to enhance customer interactions while effectively managing and reducing service costs. This focus aligns with his responsibilities at Verint, where he works to improve the efficiency of contact centers.