Miguel De Sousa
About Miguel De Sousa
Miguel De Sousa is a Senior Client Consultant at Verint, specializing in project team coordination and change management. He has extensive experience providing consulting services to various clients, including Santander and the NHS, and has held several roles in customer service and operations management.
Work at Verint
Miguel De Sousa has been employed at Verint since 2016, serving as a Senior Client Consultant. In this role, he specializes in project team coordination, budget prognosis, and benefit realization. His work involves collaborating with both national and international clients, ensuring that projects meet their objectives and deliver expected outcomes. Miguel's experience at Verint highlights his commitment to enhancing client satisfaction through effective consulting practices.
Previous Employment Experience
Before joining Verint, Miguel De Sousa worked at Tesco Bank in various capacities from 2011 to 2016. He started as a Referral Specialist and later transitioned to Back Office Operations Management. His role involved overseeing operations and implementing effective solutions to improve service delivery. Prior to his tenure at Tesco Bank, he was a Customer Service Representative at The AA for one year, where he gained foundational experience in customer service.
Education and Expertise
Miguel De Sousa studied at Whickham 6th Form from 2004 to 2006, where he completed A Levels in Accounting, Business/Management, and Advanced IT. His educational background provides a strong foundation for his consulting expertise, which includes process analysis, role definitions, and change management. He also offers training and management coaching as part of his consulting services, further demonstrating his commitment to professional development.
Consulting Services Provided
Throughout his career, Miguel De Sousa has provided consulting services to a diverse range of clients, including Santander, Co-Operative Bank, L&G, Capita, ING, Zurich, NHS, Vitality, and RSA. His work involves implementing solutions that enhance workplace motivation and development, particularly through a Back Office solution that incorporates seven core principles. This breadth of experience underscores his ability to adapt to various industries and client needs.