Mike La Mark
About Mike La Mark
Mike La Mark is the Director of Service Operations at Verint, with a background in customer support and product management at Oracle and educational leadership at SCORE! Educational Centers. He holds a Bachelor's Degree in Business Administration from DePaul University and has over a decade of experience in service operations and support roles.
Work at Verint
Mike La Mark has been serving as the Director of Service Operations at Verint since 2021. In this role, he oversees service operations and is responsible for enhancing operational efficiency. His leadership includes the development of strategies to improve customer service and support processes. He has initiated automation and proactive practices that have significantly reduced ticket inflow, thereby improving overall service delivery.
Previous Experience at Oracle
Prior to his current role, Mike La Mark held several positions at Oracle. He served as Senior Director of CPQ Global Product Support for one year in the Greater Chicago Area from 2019 to 2020. Before that, he was the Director of Global Product Support from 2015 to 2019 and Sr. Manager of Customer Support from 2014 to 2015, both in Deerfield, IL. His tenure at Oracle included coordinating with Development and Operations to revamp cloud procedures and leading the reimplementation of the company's ticketing system.
Experience at SCORE! Educational Centers
Mike La Mark worked at SCORE! Educational Centers in various capacities. He was the Advantage Program Director from 2006 to 2007 and later served as Center Director from 2007 to 2009, both in Naperville, IL. During his time there, he focused on program development and operational management, contributing to the educational support provided to students.
Education and Expertise
Mike La Mark studied at DePaul University, where he earned a Bachelor’s Degree in Business Administration from 2003 to 2005. His educational background has equipped him with the skills necessary for effective management and operational leadership in service-oriented roles. His expertise includes customer support, operational efficiency, and project management.
Achievements in Service Operations
In his career, Mike La Mark has developed a high-touch support team that significantly reduced resolution time and free-of-charge work. He created a project plan focusing on the final six weeks of a project to enhance customer adoption. His initiatives have led to improved customer visibility and satisfaction through effective support strategies.