Mike Major
About Mike Major
Mike Major is a Service Delivery Engineer at Verint, where he has worked since 2021. He has a diverse background in technical support and software integration, with previous roles at companies such as Verizon Wireless and ANCILE Solutions, Inc.
Work at Verint
Mike Major has been employed at Verint as a Service Delivery Engineer since 2021. In this role, he is responsible for configuring Verint software to integrate with customer environments and third-party vendors. He focuses on simplifying complex technical problems and solutions, ensuring that customer needs are met effectively. Mike maintains in-depth product knowledge relevant to Verint's offerings and support policies, which enables him to provide accurate and complete resolutions. He collaborates with various departments within Verint, including sales, services, and product teams, to facilitate problem resolution and enhance customer satisfaction.
Previous Experience
Prior to his current role at Verint, Mike Major held several positions that contributed to his expertise in technical support and service delivery. He worked at ANCILE Solutions, Inc. as an Onboarding and Enablement Lead starting in 2020, and previously served as a Software Support Engineer at the same company for 8 months. His experience at Verizon Wireless included roles as a Technical Support Coordinator, Office Manager, and Tech Liaison from 2006 to 2017. Additionally, he worked at Verizon Enterprise Solutions as a BGCO Online Coordinator and at Vectorworks as a Technical Solutions Specialist.
Education and Expertise
Mike Major studied Cybersecurity at The Community College of Baltimore County, where he earned an Associate of Science degree from 2019 to 2021. His educational background provides a solid foundation for his technical roles. His expertise includes configuring software, technical support, and customer service, which he has developed through various positions in the technology sector. Mike's focus on customer communication and problem resolution aligns with industry standards for service delivery.
Customer Service Approach
In his role as a Service Delivery Engineer at Verint, Mike Major demonstrates a high level of customer service. He ensures regular updates and communication with customers to meet Verint's Service Level Agreements. His approach emphasizes understanding customer needs and providing timely solutions. By maintaining strong communication and collaboration with internal teams, Mike effectively addresses customer inquiries and enhances the overall service experience.